Director of Clinical Services
Job description
We are currently seeking a Director of Clinical Services - CP Rochester and Happiness House
This is a full-time 37.5 hours per week position. Days and hours of work are Monday through Friday during business hours (8am-4pm). Evening work may be required as job duties demand. This position will require time spent at both CP Rochester and Happiness House work sites.
Summary/Objective:
The Director of Clinical Services is responsible for the oversight of the Article 16 and 28 Clinics at both CP Rochester and Happiness House.
Responsibilities include, but are not limited to:
- Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential" to children, families, program staff and community resources.
- Maintains confidentiality of information relating to individuals and their families in accordance with each agency’s policy.
- Oversees clinical services by:
- Interviewing, selecting orienting and training new managerial or supervisory employees,
- Ensuring that management staff are supervised and coached,
- Holding all clinical services staff and contractors accountable for acceptable performance,
- Meeting regularly with staff to review performance and provide coaching,
- Providing staff disciplinary action, as needed, that is well documented and consistent with each agency’s practices,
- Facilitating the completion and submission of time sheets, time off requests, etc.,
- Maintaining employee documentation as required,
- Chairing regular department meetings,
- Overseeing the functioning and the integration of services within and between departments, and
- Serving as a positive role model for staff.
- Provides administrative oversight of all clinical services for both agencies, including Article 16, Article 28 Clinic, Managed Long Term Care arrangements that include therapeutic, dental, behavior health and primary care services.
- Ensures program compliance with all applicable local, state and federal regulations including HIPPA and Corporate Compliance.
- Designs and implements a staffing ratio that is consistent with the demand for services.
- Develops new services, sites or programs related to clinical services.
- Assures continuous quality improvement of program areas consistent with agency QA policies, annual QA Work Plan items and recommendations, as well as with current best practices in the field.
- Develops a responsible annual clinical services budget for each agency in consultation with the Vice President of Clinical Services and the Vice President of Finance.
- Regularly monitors service volume, revenue and expenses compared to each agency’s projected budget, analyzes discrepancies and makes all necessary adjustments.
- Develops and implements a plan for regular staff supervision and evaluation consistent with agency personnel policy.
- Demonstrates leadership through participation in strategic planning activities, project management activities, CP of NYS clinical affiliate activities, and ongoing assessment of program and client needs and development of recommended solutions identified.
- Establishes and maintains a cooperative working relationship with internal and external customers.
- Ensures compliance with credentialing and training requirements for all clinical staff within each agency.
- Completes monthly clinical service update reports for review by the President, Vice President of Clinical Services, the Board of Directors and certifying agencies as required.
- Develops an effective Clinical Services management team, including direct supervision of all clinical managers, supervisors, treatment coordinators, and behavioral and primary care professional staff to ensure safe and productive environment.
- Chairs regular clinical services staff meetings.
- Attends meetings as assigned and communicates pertinent information to clinical services staff.
- Ensures timely completion of all paperwork, electronic health record documentation, billing information, plans of correction and reports required for the program areas assigned.
- Responsible for the Health Services Quality Improvement Committee in collaboration with the Corporate Compliance Officer and the Director responsible for Licensed Home Health Care services.
- Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.
- Adheres to agency’s policies and procedures as well as department guidelines.
Competency Requirements:
- Communication Proficiency.
- Collaboration Skills and Team Development.
- Leadership Skills.
- Ethical Practice.
- Financial Acumen.
Supervisory Responsibility: This position manages all employees of the departments and is responsible for the performance management and hiring of the employees within the department.
Travel: Primarily local during the business day, but employee will be expected to work at any of our partner agencies. Some out-of-the-area and overnight travel may be expected.
Annual Salary: $60,000 - $70,000 commensurate with experience
What We Offer
Competitive pay rates and flexible benefit package to include:
- Affordable medical insurance with health reimbursement account
- Dental and vision insurance
- Company-paid life insurance
- 403(b) with employer match
- Paid Time Off starting at 17 days per year, plus paid sick leave
- 8 paid holidays per year
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