Job description

We are currently recruiting for a Director of Engine Technical Management job in Miami, Florida.
You’ll be working with a company that performs full CFM56 performance restorations, special repairs, piece parts, and module repairs as well as engine exchanges and field service support globally. They are a high-performance FAA 145 / EASA Certified Repair Station and a CASE-registered organization. They specialize in offering creative and cost-effective solutions for the CFM56 (-7B, -5B, -3) Engine Series by maintaining its 3 cornerstones – Custom Tailored Solutions, Extraordinary Responsiveness, and World Class EGT Margins.
"Great atmosphere. employee focused, always there to make exceptions when personal issues arise"

• Employee Review

What Is In It For You
Salary: $90,000 - $105,000 annually (depending on relevant experience)
Benefits: Health, Dental, and Vision insurance; Life insurance; Short term and long-term disability; Aflac supplemental insurance; Paid vacation and sick days; Paid holidays; 401k with employer match
OUR CLIENTS STORY
Our client has been established since 2009 and has had a breakthrough in the jet engine maintenance industry serving airlines, lessors, and aviation organizations worldwide. Being part of this company means having opportunities to make a difference. They are committed to Quality and continually invest in people, processes, and technology in support of this.
They place great priority on their employees and building up their team members. They are committed to building their employees and growing them to become great leaders. This adds tremendous value not only to their organization but also to their community and to everyone that is touched by the passion their workforce has to offer.
JOB DESCRIPTION

The Director of Engine Technical Management is responsible for the administration of engines inducted to repair, starting from the preparation of initial quotes, based on the customer’s requested work scope, administration of the engine throughout the repair process including, but not limited to: communication with customers, preparation of reports related to the shop visit, pricing evolution and substantiation, invoicing and payment collection, administration of customer satisfaction surveys and after-sale support. This role will also be responsible for customer review meetings, both at the company and at the customer’s site.

ESSENTIAL JOB FUNCTIONS FOR Director of Engine Technical Management POSITION IN MIAMI, FL
A Day In The Life of a Director of Engine Technical Management

Before engine induction:

• Negotiate General Term Agreements with prospect customers and adhere to GTA’s for current customer
• Structure complex proposals in adherence to Maintenance Contracts for new and existing customer’s RFQ for single-engine repairs or fleets
• Serve as a liaison between customers and the company
• Review and analyze customer proposed work scope, prepare and/or supervise initial cost estimates for existing and new customer requirements.
• Ensure opportunities are uploaded to SalesForce platform
• Ensure customer’s contact information, fleet status, and any other pertinent detail are properly maintained and updated.
• Ensure compliance with quote deadlines and requirements
• Generate reports to management

During engine repair process:

• Liaison with internal departments and managers
• Report engine repair progress to customers, provide status reports to customers and create Inspection Findings Reports
• Provide accurate cost estimates
• Report additional findings and revise cost estimate
• Coordinate with accounting to prepare and send invoices per agreed terms
• Follow up on payment status and execution
• Maintain Quantum with up-to-date data for accounting purposes

After engine repair process:

• Foster a highly engaged and collaborative working relationship with customers
• Provide company customers with first-class service when visiting or in town
• Reconcile and Process invoices in a timely and accurate manner
• Administer customer satisfaction surveys, document and analyze results and create improvement plans based on customer inputs

Qualifications
Minimum knowledge, skills, abilities, and competencies include but are not limited to:

• Strong technical background on the CFM56 product line with knowledge of the assembly/disassembly process
• Strong understanding of engine shop visit management, including work scoping, costing
• estimates and breakdown, reporting, and forecasting.
• Strong consulting/negotiation skills with the capacity to deliver superior customer service
• High proficiency with MS Office, i.e., Outlook, Excel, Word, PowerPoint
• Other important knowledge, skills, abilities, and competencies:
• Have a strong desire to succeed and willing to work additional hours when required
• Demonstrates exceptional written and oral communication skills
• Team player versed in managing and resolving conflict
• Excellent customer service and interpersonal skills
• Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality – able to maintain synergy with the department
• Highly organized and detailed-oriented with a flexible work style
• Commitment to ethical standards, confidentiality, and personal integrity

Preferred

• Bachelor’s Degree in Engineering (Aerospace or Industrial preferred), Project Management,

Financial Engineering, Sales and Marketing or equivalent.

• Language – Spanish language
• Experience as an engine shop engineer, inspector, or technician
• Knowledge of Quantum software
• Knowledge of Salesforce Software

If you are interested in the Director of Engine Technical Management job in Miami, Florida, apply today!
This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing; LLC are those of an Employment Agency

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