It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

• On a day-to-day basis, provide leadership the Front Desk, PBX, Concierge, Bell and Night Audit staff on daily departmental objectives and work to maximize guest satisfaction
• Oversight of the scheduling of Front Desk, Bell Staff, Concierge, PBX and Night Audit
• Leading efforts in training, supervising and motivating all Front Office team members
• Assist in leading guest services efforts to the leadership team at Suncadia including weekly reports on guest satisfaction scores and online reputation and holding guest service meetings to keep department heads and team members engaged in guest service efforts
• Ensure checklists are completed and up to the Front Office standards
• Create and maintain standard operating procedures
• The ability to display a high degree of professionalism, maturity and integrity as a representative of the Suncadia Front Office Team
• Daily reporting of Front Office performance to all Front Office Management, including issues needing to be addressed above the supervisory level and reporting of Front Office Activities and needs for the following shifts
• Reviewing Front Office Reports to determine reservations for the day are all appropriately in the system, including leisure, complimentary, group and owner
• Maintaining knowledge and anticipating all Guest Service needs for all arrivals, departures, VIPS and incoming group business
• Reviewing Front Desk and Night Audit’s daily checklists, service logs and post shift checklists to ensure accuracy and follow up
• Resolving guest issues with the ability of turning a negative experiences to a positive experience
• Monitoring staff performance – counseling and assistance with corrective action when needed
• Creating and sustaining relationships with other departments at the resort
• Attend to crisis and emergency situations and perform service recovery
• Communication with all departments regarding in house and arriving VIP’s, and any special needs
• Maximizes revenue and cash flow by promoting resort services, special hotel programs, packages and upgrades when appropriate
• Monitoring room inventory and making decisions based on occupancy levels, guest satisfaction, and other departmental functions (i.e. for housekeeping- making sure the front desk is providing assistance in the SMS side of rooms control on high turnover days)
• Maintaining proper labor controls and regularly forecasting labor as a percent of revenue or on a Per Occupied Room basis
• Prepare annual budget for revenues and expenses for the front office
• Ensuring that all Front Office team members are in proper uniform, and have performed all duties associated with their shift
• Ensuring that the Front Office and Lobby are neat and clean at all time
• Assisting with phones; taking reservations, guest requests and inquiries
• Monitoring guest accounts and room inventory
• Assist in other duties as needed and requested

• Minimum 2-years of previous management experience in hospitality, experience in a resort or larger hotel property (300+ rooms) enviornment preferred
• Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates
• Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner.
• Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success
• Knowledgeable in revenue / yield management strategies
• Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles
• Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan