Job description
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints
With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world.
TrendMicro.com
Position Summary:
The Director of Services is responsible for maintaining and expanding our Services Portfolio, engaging with global and regional teams to enhance offerings and to integrate our programs as we evolve new service offerings. This is an excellent opportunity to work cross functionally right across the organization and industry and make your mark!
Responsibilities:
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Identify and set the strategic direction of the Service landscape, defining and streamlining internal processes
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Generate and report KPI’s and to provide data on the sale, onboarding and performance of services
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Collate and interpret feedback with the view to have continuous improvement in services
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Engage and influence in a global environment on our Service offering
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Develop a deep understanding of the competitive landscape of the Services offered in the market
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Support the development of sales forecasts into demand models to allow the Technical Service organization to forecast and satisfy future anticipated resource demands
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Work close to the regional sales organizations to maximize the services opportunities
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Assess the cost implication of providing services to maximize returns
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Work with the sales team during the pre-sales phase to maximize opportunities for sales of services
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Support the generation of reference customers for service offering
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Active in PM / PMM projects to improve services and to support local adoption
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Drive and support wide sales plays, promotions for selling more services
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Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
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Other duties as assigned
You are:
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A strong influencer with a style that is both collaborative and positive.
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An excellent presenter at all levels, tailoring messages for the intended audience.
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An objective setter and have an innate ability to get things done no matter what the obstacles put in your way.
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A self-starter, requiring minimal direction to get going and an entrepreneurial spirit to keep going.
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A creative problem solver, always looking for better ways to get things done.
You have:
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Strong ability to prioritize work in a very demanding and high-pace environment and consistently delivering results
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Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
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A can-do attitude with an ability to work under pressure.
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A high level of energy and enthusiasm.
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Experience administering Salesforce a plus
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5+ years of experience in a service delivery role
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.
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