Job description
The Director, Transitions of Care, leads and manages all utilization management (UM) functions for allinpatient level of care to ensure achievement of business results while maintaining compliance with allcontract requirements, state and federal regulatory requirements and all applicable accreditationstandards. In addition, responsibilities include directing a clinical operations department designed toprovide clinical assessment functions, clinical coordination and supportive care management. This roleworks closely with Medical Directors, and the Vice President of Utilization Management to develop and
advance the UM program, collaborates with the Behavioral Health UM team, the multiple clinical groupsand provider partners in care management and care delivery, and supports initiatives with providers andmembers to ensure the appropriate utilization of services.
What You'll Be Doing:
- Directs, coordinates and evaluates efficiency and productivity of utilization management functions for inpatient level of care.
- Ensures compliance with all contract requirements, state and federal regulatory requirements and all applicable accreditation standards in improvement to promote the development of a high quality team.
- Ensures that utilization management processes are integrated with care management and care delivery processes.
- Identifies opportunities for improvement; organizes and manages outcome improvement initiatives.
- Ensures staff selection, training, and performance monitoring
- Leads the Inpatient Utilization Management team in managing and continuously improving UM program design, policies, procedures, workflows, and correspondence.
- Supports provider relations and provider contracting leaders in the design and implementation of successful methods for working with inpatient providers. Ensures integration of utilization management functions with network strategy, vendor relationship management and claims processing.
- Works closely with provider relations on resolving provider related issues. * Directs the work of the utilization management team to ensure quality, interrater reliability and standards are met in daily operations.
- Responsible for resolution and communication of utilization management issues and concerns and corrective action plan activities and reporting.
- Provides expert input to Finance regarding patterns of utilization and cost and high cost cases
- Support teams and track Key Performance Indicators (KPI) related to clinical care for members via telehealth technologies (video, chat, etc.) for clinically appropriate clinical care and care management services.
What We're Looking For:
- Bachelor's Degree or equivalent experience,Master's degree in Business or Health related field preferred
- Active RN license required
- 8‐10 years of managed care operations experience, including a minimum five (5) years of leadership experience in Utilization Management (UM) or nursing leadership to include a minimum of two (2) years leadership experience in UM.
- Minimum three (3) years of management experience in health plan environment with responsibility for managing the effective utilization of healthcare services, case / disease management, program development/management/evaluation and quality improvement.
- Minimum five (5) years of clinical experience in medical or behavioral health care delivery
- Medicare and Medicaid managed care experience
- Must have experience overseeing contractual performance standards.
- Experience with managing clinical services for Medicaid/Medicare patients
- Demonstrated knowledge of federal and state regulations relevant to utilization management
- Demonstrated knowledge of health care industry trends, developments and issues.
- Demonstrated ability to utilize oral and written communication skills and interpersonal skills such as influence, negotiation, persuasion, and conflict resolution.
- Proven ability to influence and lead; well‐developed teambuilding skills, unquestioned integrity, and the experience, confidence, and stature to effectively address sensitive member issues
- The ability and desire to embrace and manage change; demonstrated ability to maintain a high level of productivity and drive effectiveness in the midst of ambiguity or stress
- A commitment to excellence and to making a difference; results driven, improvement focused, and action oriented leader who proactively and continually looks for better ways of doing things
- Demonstrated passion and commitment to positive and effective customer service focusing on needs of members and internal customers delivering extraordinary results; must be able to operate in a positive, helpful and productive manner; a record of success in managing customer‐focused teams
- Business acumen / organizational awareness; business insight and the ability to make a contribution to the organization as a whole; strong strategic thinking and analytical skills; excellent organizational skills and demonstrated attention to detail
- Proven ability to influence course of action when others are directly accountable for outcomes
- Strong and effective communication skills, both verbal and written; the presence, confidence, influencing, and communication skills to effectively represent the company to a variety of audiences
- Demonstrated ability to lead and navigate large scale organizational projects and evolution
- Ability to manage multiple tasks and priorities in a matrix environment, strong problem solving skills and attention to detail
- Demonstrated ability to interface and present to senior management effectively
- Competent in working with vulnerable and diverse populations
- Ability to work under pressure and meet deadlines
- Able to support teams with utilization of telehealth technologies (video, chat, etc.), when appropriate, as an approved modality for a variety of clinical care and care management services.
- English required, Bilingual preferred
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