Job description

Dispatcher

Reports To: Operations Manager

Location: El Paso, TX

Environment: Onsite

Status: Salaried; Non-Exempt

Work Schedule:

This position is FULL-TIME and ONSITE Tuesday through Saturday from 6:00AM – 4:00PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Redwood Logistics is one of the fastest growing? and most innovative 4PL providers offering supply chain execution and next-generation supply chain technology solutions.? For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in forth-party logistics (4PL), we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.

From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space operating across North America and Mexico. We are a privately held company, managing significant transportation spend – we are big, but flexible with an entrepreneurial spirit.

As an asset-based truckload company, Redwood Freight Exchange (F/X), a subsidiary of Redwood Logistics, provides critical capacity solution to a diverse cross section of customers in complex markets. As a customer, you can rest assured you’ll receive safe, reliable equipment – with a driver force focused on service excellence.

Our continued success is driven by our fearless and innovative people. Being part of the Redwood family means taking the road less traveled, building each other up to greatness, and always leaving room for fun!

Ready to grow with us? With $1.4B in Revenue, 34% YOY SaaS growth and 400% SaaS pipeline, now is the time to join Redwood!

Purpose of Your Work:

As a Dispatcher, you will be responsible for assisting our teams based in El Paso, McAllen, Chicago, and/or Carol Stream, through dispatching company drivers and/or owner operators, load entry, track and trace, and settlement management.

How You Make a Difference Everyday:

• Data entry and update of TMS for all operations or assigned fleet
• Process and generate appropriate paperwork/POD’s for invoicing and driver settlements if needed
• Manage assigned fleet; develop rapport with company drivers and owner operators- Retention
• Efficient and effective problem-solving related to freight shipments
• Monitor shipment status in-transit and communicates updates to other departments as needed
• Provide thorough and complete dispatch to achieve customer service goals
• Exercise exceptional problem-solving and decision-making skills in order to ensure high performance and profitability
• Support the maximization of asset utilization daily
• Coordinate with Capacity Utilization Planners and Customer Service Representatives to ensure that all accepted orders meet transit expectations
• Support driver development, education, and training related to Operations and Safety policy and procedure
• Coordinate and monitor drivers' requests for "home time"
• Make safety-conscious decisions in cooperation with the Department of Safety and Compliance
• Review driver settlements or accuracy
• Assist and set up transition from Day to Afterhours operation

You’ve Got This?

• Excellent communication, detail orientation, and organizational skills
• Ability to multi-task in fast paced environment; problem solver
• Results-driven
• Computer proficiency required for transportation management system ("TMS") and Microsoft Office products including Outlook
• Minimum 1-year experience at operational role at trucking company or freight brokerage preferred
• Bilingual preferred (English-Spanish)

What We Offer:

• Paid time off, with extra floating holiday, time off to volunteer and rollover
• Paid parental leave policies
• Medical, dental, vision and 401k plans (with match)
• Culture of unlimited growth with new positions and departments created regularly to support our growing customer base
• Employee referral bonus program
• Flexible Spending Account, mass transit and dependent care plans available
• Health savings account, with a liberal annual company contribution for plan participants
• Short-term, long-term and life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more
• We have embarked in our DE&I journey, through the creation of Employee Resource Groups, which provides our employees the opportunity to participate, lead and/or create a community that they are passionate about, an ally to, or are a part of
• Annual fundraising and volunteer events to give back to communities

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Work Location: In person

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