Job description

Join our Growing NY Team

Disputes Engagement Associate

Morning & Afternoon Shifts Available

Most schedules include a weekend shift, Saturday OR Sunday. Offering a Mid-day shift with no weekends required.

Onsite Day Training - Mon to Fri 10am-6:30pm

*IN OFFICE WORK, NOT REMOTE*

CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!

Why CardWorks Servicing?

For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employees and provide generous benefits to include:

• Company subsidized medical, dental, and vision insurance
• Company paid time off
• 401K retirement plans
• Life Insurance
• Internal growth & advancement
• Short Term Disability

Our Critical Values make our work environment highly desirable. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. We allow these values to guide the way we conduct ourselves and our business.

What will you do as a Dispute Engagement Associate for CardWorks?

You will deliver extraordinary customer care by responding to telephone inquiries regarding fraudulent activity on customer’s credit card accounts in a fast paced, structured customer focused environment. While speaking with account holders, you will monitor account activity to recognize possible fraud and resolve inquiries by asking probing questions and offer solutions that benefit the customer.

What you will need to be successful at CardWorks:

CardWorks employee success is measured in excellent communication skills, strong customer experience focus, and always putting the customer first. Our team provides an excellent experience by engaging with customers and solving problems, using analytical skills, and articulating the best solution to drive brand advocacy.

Qualifications and Experience:

• High school diploma or its equivalent education is required
• One (1) year of related customer service, dispute/fraud, or call center experience highly desirable
• Experience with First Data Resources (FDR), Evolve or related platforms preferred
• Available to work between the hours of 8am – 11pm
• Schedules typically require 1 weekend day, and shifts are typically 8 hours
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Ability to exercise discretion when dealing with confidential information
• Proficient in Microsoft Office Suite

All shifts are 8 hours. Most schedules include 4 shifts during the week and one weekend.

All positions require completion of 5 weeks onsite paid training, Training hours for all shifts are Monday through Friday from 10:00am to 6:30pm and meet all Federal and State safety mandates and guidelines. Our next training program is from 4/3/2023. After training is complete you will then begin your regular schedule.

#INDEG

If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Woodbury, NY 11797: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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