Job description
QUALIFICATIONS/EDUCATION
High school diploma or GED.- 2-4 years of experience in the field or in a related area.
- Minimum of 2 years’ experience of dispatching experience required.
- At least 3 years' experience in routing and patient transport in a medical environment.
- Strong people skills; independent decision making and customer service oriented.
- Bilingual in English and Spanish preferred; must be able to read, write and speak English.
- Basic computer knowledge; MS Office, sending electronic communications with minimal errors.
- Minimum Class E Driver’s License and CDL preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Confirm patients the day prior to the appointment and notify patient with approximate pick up time.
- Pick up and return of patients as per schedule.
- Stays in contact with office to report any change in schedule including any patient cancellations.
- Assist patients to get in and out of the vehicle.
- Assist patients with wheelchair.
- Ensures the safety of all passengers.
- Works flexible shifts as work dictates.
- Deliveries, Holter monitors, and miscellaneous pick-ups as needed.
- Transport patient to hospital or specialist office.
- Checks and maintains van daily and ensures that it is mechanically safe and clean.
- Report any incident or accidents to the supervisor and management immediately.
- Transport patients from place of origin to the Doctors appointments in courteous and timely manner. Position requires a high commitment to service excellence.
- Contact Patients by phone and arrange pick-up time.
- Prepare and make the route in an efficient way.
- Stays in contact with Transportation Supervisors via phone/tablet due to changes in schedule.
- Assist patients enter and exit vehicle; operates lift gate to facilitate transport of wheelchair patients.
- Maintain daily log of mileage, number of trips, passengers and destinations.
- Participate in educational trainings.
- Works flexible extended hours as work dictate.
- Check and maintains van daily and ensure that it is mechanically safe and clean.
- Performs other duties as assigned.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the position.
At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.
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