DSHS ESA Support Enforcement Officer 4

The Division of Child Support (DCS), within Economic Services Administration (ESA) has an opportunity for a Support Enforcement Officer 4, Supervisor. You'll supervise a team of professionals, provide key leadership and a vision consistent with our mission to Transform Lives and grow a culture focused on whole family needs. Your ability to create a setting of trust in a virtual environment will greatly enhance your success in this job. This is an incredible opportunity to showcase your skills in building partnerships, measuring progress and maintaining team alignment with organization goals in an amazing work environment!

This position can be located in Spokane, Vancouver, Tumwater, Olympia, Tacoma, Everett, Seattle, Kennewick, Yakima or Wenatchee as part of our statewide virtual team.

Some of what you'll be doing:

• Supervise a statewide virtual team
• Supervise and train SEOs and other personnel in all aspects of program functions
• Manage day-to-day operations of the team, assigning, reviewing and evaluating work, and managing employee performance, providing coaching and performance improvement plans
• Establish team procedures and expectations for completion of work and provide timely staff evaluations
• Assess training needs and requirements for staff development, coach and mentor staff
• Manage and assist in the recruiting & onboarding of new employees, planning and prioritizing workloads to meet internal and external deadlines
• Review, collect and analyze information to determine team and individual staff performance; provide timely staff evaluations
• Provide coaching, recognition, corrective action, and escalate issues to your manager as necessary
• Provide input on policy clarifications, emergency procedures and manuals for DCS staff statewide
• Schedules and participates in regular meetings to initiate and maintain community partnerships.
• Lends leadership, vision and allocates resources to grant initiatives as determined by management
• Presents DSHS, DCS and program overview to internal and external partners

• 
  Ability to work and supervise staff in a virtual environment
• Ability to lead by example and maintain a respectful environment
• Experience working with individuals exhibiting challenging behavior
• Ability multi-task and manage interruptions, prioritize work assignments to meet timelines and/or other priorities
• Knowledge of state statutes and federal regulations, case processing standards and court decisions
• Ability to work effectively with others to develop trust, address and resolve performance management issues, resolve problems effectively and at the lowest possible level, and work with others to develop and implement solutions
• Excellent communication skills and strong work ethics and demonstrate sensitivity to cultural diversity

• Current chronological resume
• A letter of interest that answers the question: What unique skills would you bring to the Alternative Solutions team and how will those skills support the team and DCS?
• Four professional references with current contact information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.