Job description
A full-time, permanent vacancy has arisen for the role of EAP Associate within our Employee Assistance Programme (EAP) team. The successful candidate will work with our team & Wellness Specialists to service Vhi’s Corporate and Self Pay clients and maximise opportunities to grow the business, support wellbeing requirements and secure retention of existing customer base.
Key responsibilities will include but are not limited to:
The successful candidate must have:
Knowledge & Experience
Key responsibilities will include but are not limited to:
- Manage the provision of client organizations’ EAP programmes and deliver on key Service Level Agreements which will include the provision of regular reports, on-site visits and the planning of EAP initiatives when required.
- Providing support to client organisations in areas such as performance management, EAP referral, Additional sessions & Critical Incident Response.
- Supporting with EAP presentation’s to clients when needed.
- Work collaboratively in the provision of “light touch” wellness and associated training requirements across all corporate clients.
- Responsibility for the provision of training services to Vhi EAP & Corporate clients.
- Build and maintain relationships with Human Resources, Health & Safety and Occupational Health contacts with a view to offering tailored solutions for clients that reflect all Vhi Corporate Solutions services.
- Keep up-to-date with international best practice and enhance the services provided to client organisations to reflect their changing needs and EAP market trends.
- Support particular areas of service development within the EAP offering.
- Attend and Represent Vhi at CISM Network Ireland meetings when required.
- Complete other adhoc projects as and when required.
The successful candidate must have:
- Proven ability to support and retain corporate clients through best in class account management. Proven ability to deliver on organisational goals & targets.
- Demonstrates flexibility and an ability to work on one’s own initiative when required.
- Exceptional planning and time management, effective prioritisation to foster the ability to manage multiple complex tasks.
- Integration and contribution to a high performing team culture. * Update & maintain data within EAP operational and financial reporting systems such as QPulse, Salesforce, and CSL etc.
- Proven organisational and planning skills - a self-starter.
- A strong team ethic and inclusive approach to problem solving and knowledge sharing.
- Brings solution focused thinking with a can do attitude
- Proven stakeholder and 3rd party management capability.
- A flexible approach to support out of hours client requirements where required.
- Demonstrate Alignment with Vhi Values.
Knowledge & Experience
- A relevant third level qualification that has a psychology, counselling, health or wellness component is desirable but not essential.
- Full, clean driving licence. Flexibility to travel as required to multiple corporate client locations.
- A minimum of 1 to 2 years’ experience in a Client Relationship Management or a customer focused role where relationship building is a critical success factor.
- Demonstrates strong commercial awareness and a commitment to meeting agreed targets. Initiative, enthusiasm and resilience including the ability to deal with challenging situations effectively, when they arise.
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