• Plans, implements, and verifies risk control and compliance programs to ensure the employment of safe work practices including, but not limited to: emergency response, workplace violence, fire prevention, injury and illness prevention, and correct handling techniques

• Leads Investigations of EMEA safety and physical security incidents and provides well-articulated reports, briefings, and action recommendations.

• Conducts physical security assessments of offices in the EMEA region.

• Prepares, implements, and leads a volunteer Zendesk Emergency Response Team for offices in the region.

• Coordinates daily communications with the Global Security Operations Center in Madison, WI.

• Familiarizes staff with occupant emergency plans and incident response protocols.

• Partners with the EMEA regional Workplace Experience team to coordinate updates within the security access control system.

• Reviews new construction projects and changes for impacts and facilitates continued compliance with all relevant partners.

• Conducts required training to ensure compliance with legal safety training requirements and Zendesk standards.

• Develops safety and emergency preparedness protocols and training for staff, liaises with individual offices’ local emergency services, etc.

Requirements:

• 5+ years of experience leading security & safety programs, in technology or creative office environments

• Demonstrated ability overseeing security guard force operations

• Experience using the S2 physical access control system is a plus

• Excellent written and oral communication skills required

• Bachelor’s degree preferred (years of experience may be substituted for education)

• Must be highly adaptable and flexible

• Understands OKRs, metrics collection, and analysis

• Ability to travel on a limited basis.

• Ability to build partnerships and work collaboratively cross-functionally

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.