Job description

The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

Main Accountabilities

• Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc.,
• Lead the partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program payments.
• Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
• Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
• Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
• Be a supportive point of contact for newly hired employees.

Knowledge, Skills and Experience

• A Bachelor’s degree or equivalent experience is required.
• Minimum of 3-5 years of experience
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
• An ability to solve problems without a manual.
• Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes and cultures.
• Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained by various audiences
• Ability to lead work groups and teams to achieve results.
• Exceedingly self-motivated, directed and detail oriented
• Comfortable working in a service industry, light production environment.
• Basic to intermediate skill in Microsoft programs.

Job Type: Full-time

Pay: $79,000.00 - $83,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Jamaica, NY 11430: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you describe a time when you identified a gap in the employee experience and developed a successful solution to address it?

Experience:

• Human resources: 1 year (Required)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.