Job description

OTSI (Object Technology Solutions, Inc) has an immediate opening for Engagement Manager at Dallas, Texas

Job Description:

Description:

This person will have the main responsibility to make sure the project is completed on time and within budget, that the project's objectives are met and that every team member is executing their tasks properly. Responsible for building healthy relationships with customers and interacting with them, addressing their concerns and boing their point of contact.

This role will also need to oversee the project to ensure the desired result is achieved, the most efficient resources are used and will have to take care of the customer relationship with clearly understanding customer’s needs and making sure they are satisfied, it is desired that this person has a proactive approach to also add value to customer’s organizations.

Responsibilities:

· Interact with customers, identify their needs, and suggest new products and services that suit their interests and be an ambassador.

· Understanding of technology (ex. Big Data/BI - Data & Analytics, Test & Test Automation, DevOps - Digital Transformation, MS Stack - Enterprise applications, etc.) along with industry knowledge, competitive landscapes, and customer requirements.

· Good understanding about BFSI, Healthcare, Telecom, Insurance etc.

· Interact with the customers and take their feedback regularly

· Collaborate with different teams and monitor all aspects of the project, including communication, technology, development, and technology

· Lead various customer projects simultaneously and use different tools for the same

· Providing excellent service and support to the existing customers to build healthy relationships with them

· Developing engaging business plans to approach new prospects

· Execute customer engagement business analysis

· Develop training programs to help the associated staff to support company objectives and goals

· Analyzing sales data to identify new opportunities in new markets.

· Guide SOW’s for Client and coordinate PO activity as needed

· On time risk assessment of the project

· Making sure the quality standards are met

· Overseeing time tracking for billing and salaries purposes

· Disseminating project Information to contractors by setting clear and timely expectations with the team

· Designing and controlling KPI and metrics for the team of contractors

· Fostering a positive work environment

· Control involuntary attrition.

Requirements:

· Leadership Skill

· Communication Skills

· Problem Solving Skills

· Relationship building skills

· Analytical Skills

· Ability to improve processes and build strategies

· Organizational skills

· Interpersonal skills

· Commercial awareness

· Team work skills

· Ability to motivate people

About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our Center of Excellence:

· Data & Analytics

· Digital Transformation

· QA & Automation

· Enterprise Applications

· Disruptive Technologies

Job Type: Full-time

Pay: From $90,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Engagement Manager: 5 years (Preferred)
• SOW’s: 4 years (Preferred)
• • Relationship building: 5 years (Preferred)
• PO activity: 5 years (Preferred)

Work Location: Hybrid remote in Dallas, TX 75051

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