Job Posting End Date: April 03

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

This position serves in providing strategic enrollment consultation and has significant influence on the utilization of Unum’s Telephonic Enrollment Services and driving growth within the enrollment offering. The incumbent possesses in-depth knowledge of our offerings and enrollment service capabilities and partners with internal and external constituents to leverage our capabilities to support our customers’ enrollment needs. The Enrollment Case Manager must utilize strong technical and analytical skills to assess customer needs and develop solutions based on proven enrollment capabilities through case studies and performance metrics. Additionally, this role will facilitate and enhance the customer experience through process improvement, mentoring, training of others, project participation and quality assurance methods.

Principal Duties and Responsibilities

• Provide pre-sale consultative support, including broker/client meetings as a subject expert on Telephonic Enrollment strategy and capabilities, including Core Benefit Enrollment and Benefit Administration platform compatibility
• Actively engage in sold case acquisition process, including participation on broker/client implementation calls
• Responsible for gathering appropriate core data, verifying formatting and accuracy and driving completion of appropriate product information (e.g. sales positioning points for Benefit Counselors) relative to Telephonic Enrollment
• Represent Telephonic Enrollment in pre-brief process
• Develop and maintain close partnerships with field sales, client management, and implementation roles
• Provides critical link to field and implementation teams for Core and complex case management and issue resolution
• Proactively resolve challenges and drive solutions in order to enable premium and service results
• Coach, train and mentor Benefit Counselors throughout all phases of enrollment
• Collaborate effectively with internal and external partners to drive growth
• Collect, analyze and report case results and identify trends to drive growth and opportunities for improvement
• Manage and track cases in all applicable systems (e.g. SalesForce, Service Case Tracking)
• Represent Telephonic Enrollment on various projects, as required
• May perform other duties as assigned

Job Specifications

• Bachelors degree
• Excellent verbal/written communication, presentation and interpersonal skills
• Strong project and time management skills
• Strong negotiation and collaboration skills
• Strong research and problem solving skills, able to think critically and propose customer-centric solutions
• Demonstrated ability to drive results while balancing customer and operational requirements
• Demonstrated leadership in a team setting with strong mentoring and training skills
• Demonstrated strong listening skills with exceptional interpersonal and communication skills needed to build relationships with management and co-workers
• Adaptable/flexible with ability to deal with multiple, concurrent, rapidly changing and complex demands
• Obtain/maintain necessary licensing (Life and Health), plus any special licensing requirement for Long Term Care

#LI-Hybrid

#LI-KL1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$51,300.00-$89,800.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life