Job description

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana,Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys“R”Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.
KEY OBJECTIVE(S)

The main purpose of the Entertainment Supervisor is:

• To create an innovative and fun family entertainment utilizing specialized skills and abilities. Guide the department to and always provide outstanding internal and external guest service. Ensure a positive guest experience.

PRIMARY RESPONSIBILITIES

• Oversee and supervise duties and responsibilities of the entertainment staff.
• Supervise and direct character and dance performances.
• Ensure all performances are of the highest standards and appropriate for family audiences.
• Supervise and deliver consistent training and development of character performers, building skill sets and abilities.
• Address team members’ and guest concerns and inquiries.
• Entertain NU guests in a professional manner and train entertainment staff to do the same.
• Administer performance evaluations on specific job duties and disciplinary documents.
• Ensure safety of the costumed characters.
• Ensure that staff members adhere to the daily break schedules and rotation of characters in and out of costume as directed.
• Foster a positive working environment for Entertainment Staff.
• Ensure that staffing requirements are met.
• Audition, hire and train performers.
• Hire and train Entertainment Team Leads.
• Coordinate staffing for special events and requests.
• Supervise character performances at off-site promotional events, controlling crowds and interacting with guests in a support role.
• Communicate with outside groups scheduling community relations events and appearances.
• Plan and coordinate Entertainment needs for onsite and offsite events.
• Ensure payroll is correct for character performers.
• Abide by and enforce licensing agreements and regulations among Entertainment staff.
• Track attendance of character performers.
• Supervise the maintenance and cleaning of costumes.
• Special events as assigned.

DESIRED QUALIFICATIONS

• Education: College degree preferred in creative field
• Attaining 1-3 years’ experience in related theatrical venues including a management role
• Ability to teach performance skills including workshops, dance and routines
• Public speaking experience helpful
• Ability to positively direct and motivate employees
• Ability to trouble shoot in a constantly changing environment/flexible with last minute changes
• Ability to multi-task in a fast-paced, sometimes stressful environment
• Familiarity with Microsoft Outlook, Word, and Excel programs

PHYSICAL JOB REQUIREMENTS

• Stand/move about – frequently, 90%
• Kneel/crouch – periodically, 25%
• Reach at or above shoulder level – periodically, 20%
• Reach at or below shoulder level – periodically, 20%
• Handle/lift large items such as boxes or packages – periodically, 20%
• Bend/stoop/squat – frequently, 50%
• Repetitive motion – occasionally, 30%

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

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