WE ARE MORE THAN JUST A WORKPLACE

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make a difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us

• Provides administrative support to the Event Manager and others within the department
• Acts as liaison between group salesperson and customer throughout the event process (pre-event, event, post-event).
• Assists with customer experiences from file turnover through the post event phase until turnover back to sales.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all associates and guests.
• Ensures that the guest experience is pleasant regarding atmosphere, service and quality of food and beverage products by adhering to the resort performance standards.
• Prepares professional correspondence for customers, internal booking reports and file maintenance.
• Meets with meeting planners as needed to coordinate function details.
• Attends BEO meetings. Communicates relevant information to the operational areas in an accurate and timely manner.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.
• Identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Manages meeting space for assigned groups.
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Complies with all resort policies, procedures and standards of operation.
• Performs any additional tasks or projects as required.

• Above average proficiency with Microsoft Office, and daily use of a CRM program.
• Minimum of 2 years hotel sales/events experience.
• Ability to effectively present detailed information both verbally and in written form to employees, managers, executives and guests.
• Excellent oral and written communication skills.
• Must be able to meet quality standards for services and evaluation of customer satisfaction.
• Must possess the ability to add, subtract, multiply, or divide quickly and correctly.
• Must possess the ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
• Ability to effectively adjust to major changes in work tasks or the work environment.
• Must be able to stand, sit, crouch or stoop for up to 8 hours.

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.