Job description

BRKTHROUGH is a brand new and immersive social gaming experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks. The space contains 35+ unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges.

The Event Coordinator is responsible for selling the exciting experience of BRKTHROUGH and working directly with our guests to build their perfect event. The primary focus for the Event Coordinator will be servicing our group clients from an inbound perspective. The Event Coordinator is expected to respond to all calls, email inquiries and other inbound leads, and book all events related to those inbound leads.. The Event Coordinator is responsible for maximizing inbound event sales revenues through play, food, beverage, and location rentals and buyouts.

BRKTHROUGH Core Values:

Core Values are the guiding principles that define our culture and make us unique.

• Create Joy - We’re here to bring people joy – in the experiences we create, in the work we do, and in the way we interact with our community.
• Be The Next- Level Up. Pursue growth, lead change, and experiment. Master your craft.
• Celebrate - Remember to enjoy life’s victories and make a big deal out of them.
• Be Adventurous and Creative - An innovative mindset is our default setting. We are always willing to take risks and try new things.

Key Responsibilities

How You’ll Do It

• Responsible for all Inbound sales leads, calls and inquiries
• Reviewing and responding to Event Inquiry Forms daily on Roller
• Answer incoming calls and book events in a concise, knowledgeable and friendly manner
• Strive to deliver an unparalleled guest experience from inquiry stage to post-event follow up.
• Contribute to fostering a “fun” and engaging work environment, leading by example.
• Proactively strive to maintain high levels of quality, accuracy, and process consistency in the sales organization.
• Work in tandem with the Event and Sales Manager to ensure flawless execution for ALL events. This includes all communication on any changes/updates to events and any specific needs for a successful event based on the guest’s expectations.
• Responsible for effective contract management.
• Establish and build relationships with key partners and clients.

Key Requirements

What We’re Looking For

• Previous event booking experience a plus
• Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner
• Solid organizational and project management skill sets
• Capable of managing multiple bookings/events simultaneously, while remaining calm under pressure.
• Excellent pace and energy, self-motivated, highly organized, fast and accurate
• Strong ability to establish working relationships with all employees and management, and ability to maintain and project professionalism, internally and externally, at all times
• Exercises good judgment in decision making
• Flexible in approach; can readily adapt to business and team needs and changes
• Excellent self-accountability for high personal standards of conduct and professionalism
• Proficient knowledge of Word, Excel and Powerpoint

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Overland Park, KS 66223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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