Job description

Are you a people person? Do you like to travel? Are you looking for a position to use your talents in multiple areas/functions? If so, Superior Expo Services is seeking an Exhibitor Services Representative to work in a basic customer service capacity on show sites.

• Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e. data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc…).
• Accurately perform all data entry for Exhibitor Services, i.e., input exhibitor lists, price lists, orders, payments, etc.
• Pack show site supplies, computers, printers, and other equipment.
• Collect all monies for services before, during and after the show. Calculate and create price masters.
• Communicate professionally with customers via phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.
• Complete all show closing functions.
• Resolve complaints concerning billing or service rendered, referring complaints to designated departments or contacting supervisor.
• Ensure all departments are aware of customer requirements.
• Contact exhibitors regarding problems with orders/payments.
• Generate billing and invoicing for the exhibit area of the show.
• Perform audits ranging from pre-show, self audits, show-site, and post show.
• Perform other duties as assigned.

REQUIREMENTS

• Some overnight travel is required.
• Requires analysis and judgment relative to which item or service will satisfy the customer’s need.
• Proven written and verbal skills necessary to complete assigned tasks.
• Ability to speak effectively with customers or employees of organization.
• Working knowledge of Microsoft Office Suite.
• Must be willing to learn: Pertinent information for assigned show, show rules and regulations, and personnel assigned to show.
• Representative is expected to be on time with a professional appearance and attitude.
• High School Diploma or GED

Job Type: Full-time

Pay: $30,256.00 - $34,124.00 per year

Benefits:

• Flexible schedule
• Paid time off

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Forney, TX 75126: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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