Experience Design - Research and insights - Senior Consultant (BC)

About EY Seren

EY-Seren Ireland is an international strategic design and innovation consultancy with clients around the world and are part of the multi-skilled performance advisory practice of EY. We help clients achieve transform their customer facing commercial functions and business outcomes through a customer-centered approach to design. We combine deep customer and commercial insight with leading-edge design capabilities to deliver experiences that set our clients apart.

We are looking for an individual to join our dynamic and expanding experience design team at EY Seren. If you value generating insights to support and inform design projects, to make better services or to make better products, why not join our team and help us deliver on leading-edge engagements for a range of world-class global clients while gaining valuable experience and adding to your skillset.

What you will achieve at EY

• As a senior consultant in research and insights, you will develop and deliver insights that matter, and work with designers to implement those insights for better outcomes.

• Participate in engagements of all sizes from solo projects to large scale transformation projects, developing and delivering the right solutions for our clients, working closely with them every step of the way
• Identify new opportunities to help clients understand their customers and serve them better.
• Unlock the power of ‘customer centricity’ for our clients and enable it for them through strong relationships, delivery and outcomes
• Input into the preparation of proposals while helping us achieve our financial targets and grow our business.

Who you are

• Proven experience applying the right research methodologies, and statistical reasoning
• You have UX research experience and can speak to the design outcomes linked to the research findings.
• Demonstrable expertise conducting end-to-end research studies; planning, recruitment, execution, analysis and delivery - ideally in the context of product or service design
• You are capable of judging methodological validity for a given research need and know how to get the most out of a project with constraints
• Have worked as part of cross functional teams, championing insight, positively challenge assumptions, unpicking ambiguous contexts and defining problems to solve
• You can perform statistical analysis of quantitative results including filtering outliers and social demographic cross comparisons

Skills and abilities we are looking for

• MSc in UX, Human Factors, Psychology or related disciplines is preferred
• 3-5 year’s experience (3 years experience is a minimum) in a research role with experience in UX and across qualitative and quantitative methodologies
• Demonstrated ability to derive personas from user interviews, focus groups and other qual methods along with an assessment of business practices
• Proven experience communicating research results in a compelling manner, translating technical and complicated inputs into clear summaries and telling a story with the data
• Excellent desk research skills and the ability to effectively derive relevant information and to judge sources credibility, including the ability to critically evaluate research papers and findings
• Ability to use SPSS or similar programme to interrogate quant data and visualise results and to query databases using MySQL is a plus

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes:

• 
  Company laptop, generous annual leave and flexible working arrangements.
• FlexEY, where you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Diverse and inclusive culture: You’ll be embraced for whom you are and empowered to use your voice to help others find theirs.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.