Job description
JOB TITLE: ReceptionistREPORT TO : Rooms Division Manager
SCOPE AND GENERAL PURPOSE OF THE JOB
To ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction on check-in, throughout stay and on check-out.
QUALITY STANDARDS
1. To carry out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
2. To ensure that following check-in, all guests are directed to their room and the hotel & golf links facilities are explained, as per Hotel Standard.
3. To ensure all tasks and checklists are actioned and completed during shift.
4. To have full knowledge of all current rates and products available in the hotel & golf links and actively promote same.
5. To ensure that all reservations are taken accurately and with all necessary information received from and given to the guest.
6. To ensure that all aspects of security and cash handling are followed at all times in accordance with the hotel & golf links policy.
7. To ensure the highest standards of presentation and cleanliness of the Front Desk and office is maintained at all times.
COMMUNICATION
1. To bring customer comments or any issues to the attention of your Manager / Supervisor.
2. To maintain effective communications with all Departments with specific attention to Reservations, Housekeeping, Night Audit and Concierge.
3. To ensure a full handover is given and received at the change of each shift.
4. To ensure that all are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.
5. To identify maintenance issues and report accordingly.
HEALTH AND SAFETY
1. To have full knowledge of and be able to act upon the Hotel Fire and Health and Safety Procedures.
2. To complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.
3. To ensure the highest standards of personal presentation whilst wearing the company supplied uniform, in accordance with Department Standards Manual.
4. To report and where necessary take action on incidents, accidents, fire, loss or damage.
OCCASIONAL DUTIES
To carry out any other reasonable duties as requested by a member of the management team.
Attend meetings.
Attend Hotel & Golf Links training.
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