Summary

Utilize account management and export control experience to ensure regulatory compliance for the company, and direct customers as-needed as to any requirements necessary for compliance. Oversee and mange customer accounts with prescribed strategies and business plans. Expand relationships with global client base and manage customer issues for the company.

Job tasks are carried out with minimal functional guidance or direction with a wide latitude for decision-making. These tasks are carried out in an environment that consists of recurring work situations with frequent variations from the norm. They usually involve a high degree of complexity/difficulty.

Duties and Responsibilities

• Establish and manage customer relationships and customer satisfaction through direct interaction across a variety of disciplines (procurement, engineering, operations, senior leadership, etc…)
• Educate and communicate with global customer base regarding export compliance requirements of U.S. Bureau of Industry and Security (BIS), U.S. Department of Commerce (DoC), U.S. Department of State (DoS), and U.S. Department of Defense (DoD)
• Track sales volume and manage reports to ensure alignment with budget.
• Submit weekly reports.
• Assist with management of customer order fulfillment by coordinating sales department responsibilities with production, technical, supply chain and QA departments to ensure on-time product delivery and complete customer satisfaction.
• Assist Sales Leadership team in managing global distribution of products.
• Leverage experience in U.S. Export Law to ensure regulatory compliance in various transactions.
• Assess and manage contracts within scope of U.S. Export Control and have ability to assess international regulations related to end-use verification and controls on both materials and technology.
• Interface with Legal and Compliance related to regulatory requirements. Guide and influence customers on actions required for compliance and ensure necessary documentation to demonstrate this compliance.
• Manage flow-down requirements of various government contracts to ensure organizational compliance. Leverage past experiences with DFARS and DPAS for document and organizational management.
• Use project management expertise to manage and influence cross-functional projects.
• Develop timelines, schedules, Gantt charts, resource plans, and budgets to support project activities.
• Develop full-scale project plans and associated communications documents.
• Make recommendations and lead process improvement projects.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management.
• This job description in no way implies that these are the only duties to be performed by the Associate. At all times, associates may be required to follow instructions and to perform other duties within a higher/lower level job upon the request of the supervisor.
• Most job functions and responsibilities are defined; however many tasks require the development of new ideas, methods or approaches.

Skills and Specifications

• Ability to appropriately handle stress and work well under pressure.
• Ability to communicate, interact and work cooperatively with others.
• Ability to adapt and conform to shifting priorities and demands and execute accordingly.
• Ability to maintain regular and punctual attendance.
• Ability to work overtime as assigned.
• Ability to drive during the workday and/or travel as required.
• Ability to comply with all company policies and procedures.

Education and Qualifications

Bachelor’s degree in Business, Engineering, or other applicable field and five to eight years experience in strategic sales and marketing or program management, preferably in the Aerospace industry with exposure to composite material or structures business, or equivalent combination of education and experience, required.

Aerospace experience required.

Experience is U.S. Export law and compliance strongly preferred. Proof of U.S. citizenship or active Green Card required.

Compliance with US Export Control Regulations: This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with these regulations, applicants for employment must be a “U.S. Person” as defined by the ITAR and/or EAR. The definition of “US Person” includes U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move up to 20 pounds. Ability to wear Personal Protective Equipment as required

Reasonable accommodations, if requested, may be made to enable individuals with disabilities to perform the essential duties and responsibilities, absent undue hardship.

Health Care coverage starts the first day of the month after hire date.

• Medical and RX- Blue Cross/ Blue Shield (HSA Plan-Gold Plan-Silver Plan)
• Vision Coverage- VSP
• Dental Coverage – Delta Dental (Low Plan or Buy-up Plan)
• Flexible Spending Accounts (FSA)
• 80 Hours of Vacation Time Off annually to start (granted)
• 64 Hours of Personal Time Off annually (accrued)
• 3 Paid Floating Holidays Annually (employee can schedule at their choice)
• 8 Paid Company Recognized Holidays
• Life Insurance- pays your beneficiary twice your annual salary
• Accidental Death & Dismemberment Insurance- pays your beneficiary twice your annual salary
• Short/Long Term Disability
• Voluntary Supplemental Life Insurance
• Toray Corporate Perks
• John Hancock 401K –CMA matches 50% of first 8% of your contribution
• Service Awards @ 3, 5, 10, 15, 20, 25 and 30 years
• Recognition Awards
• Annual Discretionary Bonus Program

Education

• Bachelors or better in Business Administration or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)