We at the Shearwater Hotel & Spa are looking for an enthusiastic F&B Assistant to join our team. Candidates must be available for mid-week work. Join a friendly, passionate and energetic team today!

Duties & Responsibilities

• 
  Ensure all customer and guest expectations are exceeded.
• Carrying out day to day duties such as cleaning, organising and maintaining all food and beverage areas
• Engage in teamwork
• Demonstrate initiative
• Demonstrate a complete knowledge of menu items.
• Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.
• Ensure guest complaints are consistently resolved in a prompt and efficient manner and brought to the attention of the manager on duty.
• Work to maximise guest service and increase positive feedback.
• Ensure compliance with all established standards, policies and procedures across all operations relevant to the role.
• Ensure all transactions are completed through the POS systems correctly.
• Practice effective stock control in accordance with set guidelines – date rotation of stock.
• Ensure all operational checklists for the bar are completed on an hourly, daily or weekly basis as set out by management.
• Ensure any customer query is dealt with and forwarded to all relevant parties where required.
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.
• Carrying out duties as assigned by the Operations Manager or other members of the management team.

Prior Experience

• Prior experience in Food and Beverage would be beneficial but not necessary in all cases.