Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

The purpose of this job is to supervise a team that provides troubleshooting
support and coordination of repairs for all facility related issues at travel
centers.

1. Supervise and provide daily oversight of Facility Support team
members; select, coach, train, and develop direct reports, to include
appraising job results and conducting performance reviews
2. Liaise with store employees and vendors to ensure cost-effective and
timely repairs at facility sites; manage escalation of repairs when
needed
3. Determine appropriate and cost effective approaches for repair or
replacement solutions at company sites
4. Develop and maintain relationships with vendors to ensure competitive
pricing and quality service and source new vendors and equipment to
optimize repair budgets
5. Review and approve work order estimates
6. Order parts and equipment for onsite repair and replacement issues
7. Review and approve invoices for service calls; ensure adherence to
repair and service level agreements
8. Responsible for maintaining current and easily accessible reference
materials for system maintenance and training
9. Model behaviors that support the company’s common purpose; ensure
guests and team members are supported at the highest level
10. Ensure all activities are compliant with rules, regulations, policies,
procedures, and company guidelines

• High school diploma or equivalent certificate required
• Associate or bachelor’s degree in business or related field preferred
• Minimum three years’ retail facility support experience required
• Prior supervisory experience preferred
• Certified Restaurant Facility Professional preferred
• Ability to lead and motivate a team
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to prioritize, multitask and meet deadlines
• Excellent attention to detail, organization, and follow-up skills
• Strong analytical, critical thinking and decision-making skills
• Ability to work in a fast-paced, dynamic environment
• Ability to collaborate with other team members and departments
• Travel required less than 5%
• General office work requiring sitting or standing for long periods of time

All your information will be kept confidential according to EEO guidelines.