Job description
Job Introduction:
The Children and Youth Evaluation Service (C-YES) is a New York State Program that determines Home and Community Based Service/Level of Care (HCBS/LOC) eligibility for youth with medical, behavioral, and/or developmental needs aged 0-21 years. The C-YES program also provides Medicaid application assistance services to children who appear HCBS eligible and are either without Medicaid and/or have Medicaid but opt out of HH Care Management. C-YES also develops person-centered Plans of Care (POCs) and provides ongoing HCBS service coordination for those families who elect to remain with C-YES and opt out of more comprehensive case management provided by Health Home Care Management Staff. HCBS are meant to help youths remain in their community as opposed to going to a higher level of care (i.e., facility or institution). A Care Coordination team comprised of Nurse Evaluators and Family Support Coordinators are responsible for ongoing support to all families referred to C-YES.
Job Description Summary:
Job Summary:
About Maximus
Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.
About Children & Youth Evaluation Services
The Children and Youth Evaluation Service (C-YES) is a New York State Program that determines Home and Community Based Service/Level of Care (HCBS/LOC) eligibility for youth with medical, behavioral, and/or developmental needs aged 0-21 years. The C-YES program also provides Medicaid application assistance services to children who appear HCBS eligible and are either without Medicaid and/or have Medicaid but opt out of HH Care Management. C-YES also develops person-centered Plans of Care (POCs) and provides ongoing HCBS service coordination for those families who elect to remain with C-YES and opt out of more comprehensive case management provided by Health Home Care Management Staff. HCBS are meant to help youths remain in their community as opposed to going to a higher level of care (i.e., facility or institution). A Care Coordination team comprised of Nurse Evaluators and Family Support Coordinators are responsible for ongoing support to all families referred to C-YES.
About the Position
We’re currently hiring for Family Support Coordinator for the C-YES Project.
The Family Support Coordinator works closely with a Nurse Evaluator to support the case management needs of families who have children with behavioral health/psychiatric/medical issues. The Family Support Coordinator will ensure consumer engagement and understanding of the Children and Youth Evaluation Service (C-YES). The ideal candidate will have case management experience and a passion to connect children/youth to Home and Community Based providers for improved outcomes. The position will be office-based with most consumer support occurring via telephone in a call center.
Essential Duties and Responsibilities:
Minimum Requirements:
Education and Experience Requirements:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements:
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
What you must have:
- Bachelor's degree from an accredited college or university
- 1-3 years of experience in a case management capacity telephonically.
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