Salary Range: $31,200 - $68,000

Remote/Hybrid/On-Site:

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What will you be doing in this role?

• Proficient in Microsoft Office including Outlook, Word and Excel
• Knowledge of applicable state and agency laws, regulations and reporting requirements related to the administration of field compensation
• Knowledge of the sales hierarchy structure
• Knowledge of Aflac’s products, systems and procedures
• Knowledge of the department’s functional databases and applicable processing codes and terminology
• General understanding of basic accounting concepts and terminology and the ability to perform basic math calculations
• Excellent oral, written, and interpersonal communication skills to interact effectively with internal and external customers, to provide information and resolve problems

Education & Experience Required

• High School Diploma or Equivalent
• Two years of work-related experience in field compensation, policy administration, payroll administration or customer service related to the insurance industry

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• 
  As a member of the Field Commissions team, performs moderately complex duties to support the compensation of Aflac’s field force; provides assistance to associates concerning their sales compensation, rewards, incentives and deductions; may assist with orienting, training, or checking the work of other specialists
• Handles state-specific responses to policyholders, payroll accounts, and associates as required by the Department of Insurance; ensures that any additional communication required by specific states between Aflac and the complainant is sent in a timely manner; gathers documentation and conducts basic research for market conduct exams and internal audit inquiries, coordinator support, or contest exceptions
• Compiles and maintains data for large databases and produces reports; completes reissues to correct associates’ commissions; releases information according to policies and procedures; ensures that input data is accurate by auditing at specific intervals and identifying incorrect or outdated information; ensures confidentiality of records; gathers information and solves problems; reviews reports and statements; composes and/or generates letters to request information or confirm action taken; reviews documentation and enters data for accuracy and completeness while maintaining established service/productivity levels and meeting service quality
• Performs data entry to set up associates’ direct deposits; completes all relevant logs, forms, spreadsheets, etc., such as GAII forms or journal vouchers, and prepares all supporting documentation required to process each transaction, request wire transfers, and stop payments; ensures appropriate review and approval are received prior to completing or routing transactions to the next phase for processing
• Reviews department databases, documented procedures, and polices to respond to customer inquiries; provides information and performs research to resolve problems or complete form letters; reviews requests for documents, reports, replacement checks, etc.; confirms eligibility to receive documents and performs the activities necessary to produce and deliver the documents requested; completes monthly transaction and productivity logs; reviews monthly reports to resolve any errors and correct associates’ database information or distributes accordingly
• Establishes standard deductions and other requests from associates; uses documented procedures, program guidelines, and other incentive criteria to determine if the deduction is valid and the associate’s earnings can support the request; uses standard formulas and pre-established percentages and/or dollar values to calculate and/or confirm the deductions; establishes the deductions’ priority; makes the necessary adjustments to the associate’s file and other relevant databases to set up and begin the deductions or incentives; prepares and distributes form letters and other communications to advise associates about new or existing deductions and/or incentives actions
• Reviews daily, monthly, and quarterly transaction reports and statements; researches error transactions, discrepancies, and other report variances; determines the actions necessary to correct errors, associates’ records, and to reconcile accounts; performs all related data entry and prepares all required forms and supporting documents to initiate, stop, or retro payments, adjust and/or reimburse deductions and withholdings; prepares debit /credit requests to reconcile and balance monthly deductions, withholdings, and statement accounts and reports; identifies and suggests solutions to administrative problems; coordinates support from other departments and/or divisions to resolve problems or complete assignments

• Maintains effective and accurate electronic or manual filing systems that provide a quick reference database for transactions and other department activities; prepares documents for imaging; maintains an up-to-date procedures manual that provides accurate step-by-step procedures to accomplish all assigned tasks • Gathers information for and provides assistance in preparing supporting documentation for the Legal Department on legal issues involving associate compensation to resolve issues related to department operations

• Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $31,200 to $68,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, at least 10 days of prorated PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.