Field Property Claims Adjuster - San Jose, CA
Job description
We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us. That means having people like you who can help us evolve to meet changing customer and business needs. Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change. As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role. As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.
Note: Selected candidate must live in the San Francisco Bay Area (preferrably San Jose or the East Bay). This position cannot be handled in a remote capacity from another state and requires the ability to meet with insureds and other stakeholders in-person and to inspect property damage. This is a field position that comes with a company vehicle.
About the role...
What you'll accomplish...
- Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).
- Adjusts all types of claims.
- Inspects damaged property, and determines claims related damage.
- Estimates the cost of repair or replacement of damaged or stolen property.
- Determines and reports on subrogation potential.
- Initiates the sale of salvage personal property, and miscellaneous salvage items.
- Reports theft, fraud, and arson losses as required to state and industry agencies.
- Performs most duties on an individual basis, and work has a direct bearing on department results.
- Represents the Company from a public relations standpoint and must conduct oneself in a professional manner at all times.
- Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
- Employees will have to designate 3 months out of the year to travel away from their residence for up to 21 days per deployment. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
- Performs other duties as assigned.
Physical actions...
- Bending, pulling, pushing, sorting, climbing, reaching standing, key entering, walking, seeing, kneeling.
- Carrying up to 50 lbs.
- Speaking (English), reading (English), and writing (English).
Physical environment...
Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field:
- Uncontrolled outside environmental conditions
- Excessive Noise Levels
- Chemicals Chemical/Biological Conditions
- Moving Mechanical Parts
- Areas considered dangerous
- Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.
Education needed...
High school diploma or equivalent required. Bachelor’s degree preferred.
Experience needed...
Prior experience working with the public with strong customer service and communication skills are strongly preferred.
Must achieve minimum passing scores on all claims training exams.
Special skills needed...
- Excellent verbal communication skills.
- Demonstrated superior customer service skills, ability to secure trust with customers and other stakeholders.
- Strong PC skills.
- Valid driver's license.
- Bondable.
Benefits
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only $29.65 - $31.76 - Bonus Opportunity (based on Company and Individual Performance)
- Company car
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job Location(s): US - CA - SanJose-Saratga, US - CA - Oakland
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