Summary:
Promote the brand by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients

Responsibilities:

• Carry out a broad range of equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by contacting a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Requirements:

• A confident individual with a passion for customer service
• Demonstrates strong problem-solving skills with an electrical mechanical background
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work