Careers that Change Lives

The Field Service Engineer is the primary technical representative for Medtronic Cranial & Spinal Technology (CST) customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all CST systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to clinical and technical staff.

Join a Culture of Collaboration and Innovation!

Additional Information:

• Location: Individual must reside near Fresno, CA in order to successfully support this territory (Central/Northern CA).
• Territory: This position will support a territory that includes the Western region of CA, but more specifically Central and Northern, CA.
• Travel: This position will require <50% of travel including overnight travel. Travel outside of the territory will be required during the training period.
• Equipment: This position will work on Medtronic's Cranial & Spinal Technology products (i.e., O-arm, Mazor, Hugo or a combination of the equipment listed).

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Must Have: Minimum Requirements

• High school diploma or GED equivalent
• Minimum of 4 years of relevant technician, field service, or customer support experience

Nice to Have

• Bachelors degree in Bioengineering, engineering or technology field.
• Previous experience as Technician/Field Services within medical device industry.
• Experience with orthopedic anatomy, surgical protocol and medical terminology.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
• Experience with robotics or motion control helpful.

About Medtronic



Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)