Field Service Technician

Full Time
Dublin, County Dublin
Posted
Job description

Cardiac Services was founded in Belfast in 1969 and is at the forefront of supplying and supporting diagnostic and measurement equipment in the Irish and UK Healthcare markets. The Company's focus is mainly on ICU, Coronary Care, Operating Theatre and Maternity departments. The business comprises a number of Divisions with Pre-hospital specialising in the supply of AEDs, training devices and primary care/GP supplies. The Hospital Division is mainly focused on Patient Monitoring, Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring. The Service division provides support for products supplied by several sister companies in the SISK Healthcare group as well as those supplied by Cardiac Services.

The Role
As a member of the Cardiac Services Clinical Engineering Team the successful candidate will be engaged on a project involving the servicing and updating of a specific range of devices located in Hospitals and Clinics located mainly in the Connaught, Munster and Midland regions.

Key Outcomes

  • Working under the direction of the Clinical Field Service team Leader they will be engaged with the updating of designated devices in hospitals and clinics
  • Training will be provided in-house to upskill the Technician to complete the designated tasks.
  • Work undertaken by technicians must comply with the relevant Company Quality procedure relating to that service or activity.
  • Comply with all relevant protocols associated with Navision, our group wide ERP and Service management system.
  • Liaise with customer support administration on a regular basis. Timely submission of electronic service reports and associated documentation for further processing and invoicing.

Key Skills & Experiences

  • Qualifications: Successful candidate is likely to have a strong electrical and mechanical aptitude with related experience eg. Experience with electrical installation or domestic appliance repair. However, candidate who have an NFQ Level 6 qualification (or equivalent experience) in Clinical engineering, Electronic servicing, Physics, or related discipline will have a distinct advantage
  • Minimum 1 -2 years’ experience.
  • Full driver’s license. (Company transport will be provided)
  • Whilst not essential, a formal qualification or at least demonstrable aptitude for IT and networking would be an advantage.
  • Strong interpersonal skills: Customer focused with good communication skills – written and oral.
  • Good analytical and troubleshooting skills.

This is an ideal opportunity for a dynamic, self-motivated individual who is enthusiastic, willing to learn and keen to gain experience in an interesting and rewarding environment. Device specific training will be provided along with continued support and coaching from management and colleagues within the Clinical engineering team.

Uniphar Background
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, the Netherlands, the Nordics, Benelux, Germany and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions; Supply Chain & Retail, Commercial & Clinical (Med Tech / Pharma) and Product Access.

C&C Medtech
C&C Medtech, operating as SISK Healthcare is a pan-European medical device distributor. With presence across 15 markets, SISK Healthcare represents global leading medical device manufacturers across a multitude of specialities. SISK Healthcare offers training, education and supports customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

A total solutions provider, each of the 9 brands within C&C Medtech compete under their individual brand identity and respective specialities. SISK Healthcare is the umbrella structure for all 9 brands and in addition incorporates centralised support functions across QCRA, HR, Marketing, Finance, Operational Excellence, IT, Logistics and Warehousing.

With more than 400 employees, the team within C&C Medtech is a committed, highly trained and experienced group of professionals with long standing relationships within the industry.

Culture at Uniphar
We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world’s largest pharma and medtech companies. We believe that this is because we know how to build a relationship of trust with our partners - we put our customers and their patients at the heart of what we do and treat them with integrity and respect. Everything Uniphar does is enabled by our people. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture.

Job Types: Full-time, Fixed term
Contract length: 11 months

Benefits:

  • Company events
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus pay

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