DUTIES AND RESPONSIBILITIES

PlyGem Windows is currently hiring a Field Service Technician to provide field support regarding product information for exterior windows and doors and installation to internal/outside associates, distributors, contractors, installers and consumers.

• Field Support/Site Visits
  • Manage efficient scheduling and execution of assigned site visits
  • Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors
  • Conduct field evaluations and inspections
  • Communicate outcome and update information in CRM as needed
  • Provide quality feedback when required
• Diagnostic/Technical Support
  • Manage a weekly assigned office and travel schedule to support a team of Technical Specialists
  • Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
  • Communicate to parties involved as needed to assure customer satisfaction
  • Update CRM data system with all claim information
• Others
  • Maintain company provided vehicle
  • Manage parts inventory to improve 1st touch closure rate on site visits
  • Occasionally travel outside the normal coverage area to support large service projects

• Must possess basic mechanical skills, basic understanding of residential construction, windows and doors.
• Must be able to interact with customers and contractors in a professional manner
• Basic understanding of computers
• Strong communication skills are required
• High School Diploma or equivalent

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.