Job description

Company Description

Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions.

By promoting the Wellness lifestyle of exercise, a balanced diet and positive mental approach, Technogym has rapidly grown into a success story of over 2,200 employees in 14 Branches, reaching 100 countries.
In order to pursue our mission and continue our success, we are looking for team players with strong relationship skills and an international approach, who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and digital savvy, you have the right spirit to join Technogym!

Mission of the Role

Key Role Responsibilities

•Acts as a customer advocate by ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

•Educates customers in the technical use and care of our products

•Troubleshoot, report, and perform all necessary service with direction as needed.

•Contact customer with the estimated time of arrival

•Escalate problems when appropriate

•Reassign calls when appropriate

•Accurately report service data

•Complete preventative maintenance inspections

•Develop working knowledge of all operating standards, practices, and procedures

•Performs installs, disconnects, relocations, changes of service, etc. on Technogym products.

•Provide customer contact for all post-installation problems

•Ensures all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

•Performs other duties as assigned

Required personal & technical skills

• English
• Knowledge of Digital and IT tools
• Negotiation techniques
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Electronic/mechanical engineering
• Knowledge of fitness, performance, health and product use
• Technogym style, belonging to the brand
• Wellness life style
• Transparency, intellectual openness and team work
• Internationality
• Focus on results and accountability, striving for excellence
• Having charisma and ability to influence others, make the difference
• Having a sense of initiative and energy/proactivity
• Having vision and the ability to be innovative: being a change agent
• Execution: make things happen
• Curiosity, listening skills, humility and passion
• Commitment, dedication and availability
• Speed of thought and creativity

EEO Statement

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road

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