Job description
At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We're not just growing to build better internet experiences, we're also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
Role Description
In this role, you will be responsible to guide cross functional operational improvement working closely with COLA domain leads to ensure a smooth transition of new processes and tools through implementation. As the Field Strategy and Operations Lead, Installation and Repair, you'll also be responsible for supporting continued performance improvement for all markets. Performance improvement scope will include analysis of existing key performance indicators to identify opportunities for improvement. You will also work closely with market peers to develop and implement improvement plans. Focus will be primarily on performance optimization, efficiencies and growth/expansion.
In this role, you'll:
- Facilitate financial performance analysis.
- Collaborate with market teams to identify root cause in underperforming areas of the program, utilize existing data to prepare and present performance reviews, and develop and implement improvement programs.
- Lead cross functional projects to share best practices across all market teams.
- Support preparation of business requirement documents for new tools and enhancements
- Provide subject matter expertise guidance to develop new and improve existing processes.
At a minimum we'd like you to have:
- Bachelor's degree in Telecommunications, Construction Management, Engineering, or 7 years equivalent practical experience.
- 6 years of experience in service fulfillment, new service activation, service assurance, and in-home repair.
- Experience with workflow and ticketing systems, such as Salesforce, data analytics, passive optical network (PON), and fiber to the home (FTTH) network.
- Experience in successfully managing a multiple vendor delivery model, project schedules, and managing contracts, invoicing, budgeting and forecasting.
It's preferred if you have:
- PMP or Six Sigma certifications.
- Knowledge of network drawings, route maps and scopes of work and interpreting fiber test results and auditing projects for compliance with scopes of work.
- Experience in operational improvement and process/workflow development.
- Proficiency with Google Suite applications: Docs, Sheets and Slides.
The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + equity + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Equal Employment Opportunity is The Law" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
To learn more about US requirements around COVID vaccination requirements for GFiber workspaces, read our Vaccination Entry Policy.
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