Job description
What you'll do...
- Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research; collaborating with customers to escalate inquiries and provide status updates and guidance to management; communicating with customers via verbal and written communication; negotiating resolution of disputes; preparing and providing data for customers; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple systems; calculating and entering transactions that affect financial statements; completing complex research to obtain reimbursement or recoupment of funds; conducting legal and compliance research and contract vetting; reviewing and researching general ledger, financial statements, and transactional system inputs to identify and resolve transaction discrepancies; analyzing current month posting activity to establish proper cutoffs for accounting period closes; conducting root cause analysis and research to identify causes for issues presented by customers or control procedures (for example, Sarbanes Oxley Compliance, audit, business process procedures).
- Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to resolve process issues; sharing process improvement suggestions; performing quality checks of documents processed; identifying and communicating causes, solutions and data trends to multiple departments.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
100% ONSITE Bentonville David Glass Technology Service Monday
Comp: 16.50
Schedule: M-F 7.30 am or 8.30 am to 5 pm
- Excel and reporting knowledge preferred.
- Payroll or finance knowledge is a must.
- Leadership background preferred.
- Bachelor's in finance
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