Pay Grade; Assistant 3

This position serves as initial contact for prospective students and continuing students by discussing financial aid policies and procedures and answering inquires either in person, phone or email exchange.

Participates in college-wide and service area activities and events that promote the growth of the College

Assists Financial Aid Specialists as needed

Prepare incoming files for distribution to appropriate counselors

Completes an annual applied benchmark project on an individual or group basis

Knowledge, Skills & Abilities:

Intermediate skills with Microsoft Office products, particularly Word and Excel

Knowledge of federal and state financial aid programs

Be innovative, creative, and motivated

Exhibit good interpersonal skills and work well with others

Able to maintain records accurately and be able to meet deadlines consistently

Good organizational skills

Able to perform normal duties with minimal supervision

Excellent communication skills both written and verbal

Requirements:

High school diploma or equivalent

One year of closely related office experience

Preferences:

Some college coursework

Experience with community college policies and procedures

Essential Personnel:

TBD

We Value a Diverse Workforce!

As an equal employment opportunity employer, Wake Tech values diversity, equity and inclusion in our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents, and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences and diversity of the Wake Tech community. Wake Tech needs people from all backgrounds and swaths of life to help provide instruction, services, resources, and support to our students and the community. We strive to be self-reflective of the kind of student body we represent and culture that we are building, and we care deeply about supporting each employee’s professional growth.