Posting Number

req13966

Department

Student Financial Aid

Department Website Link

https://financialaid.arizona.edu/

Location

Main Campus

Address

Tucson, AZ USA

Position Highlights

Please Note: The number of openings has been updated from 1 to 3.

The Literacy and Outreach Counselor in the Office of Scholarships and Financial aid will work under their own initiative with limited supervision and are responsible for assisting the Manager of Communications and Financial Literacy in the development and execution of all Financial Literacy efforts. The ideal candidate will be creative and resourceful, must be able to engage effectively with a diverse audience including young adults, parents/family members, and colleagues and be comfortable with technology and teaching both in person and remotely. Demonstrated excellence in teaching or training and bilingual in English and Spanish is preferred, and a solid understanding of Title IV financial aid principles is a must.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

Duties & Responsibilities:

• Represent OSFA in a professional, knowledgeable, and welcoming manner at various financial literacy events and present financial aid information to both current and prospective students and their families. Event modality, days and times vary but can include virtual, in-person, evening, weekend and during standard business hours. This may include events such as leading workshops or presentations.
• In collaboration with the Manager of Communications and Financial Literacy, partner with other members of campus and the community to develop and reach additional populations with relevant financial literacy information.
• Assist in the coordination of OSFA’s social media presence.
• Communicate clearly in both written and verbal form while providing service in a fast-paced environment.
• Possess an understanding of the types of required documentation needed from students and the ability to communicate this information to students.
• Responsible for reading processing notes left by other areas within OSFA and reviewing the student’s financial aid record to provide guidance on next steps and action needing to be taken by the student to continue processing their financial aid.
• Counsel and advise students about financial aid eligibility, payment options, application procedures, aid programs, costs, indebtedness, money and management and financial planning; individualize information to the unique needs and situation of the student/family.
• Assist in the preparation and maintenance of financial literacy event materials including presentation slides and flyers/resources shared with students.
• Interact with Federal Systems (i.e., COD, CPS, NSLDS, and FAA) and must possess working knowledge of these systems.
• Read, comprehend, and comply with federal, state, and institutional regulations and policies pertaining to the provision of student financial aid.
• Interact effectively as a member of a team and working collaboratively with others.
• Evaluate unusual/mitigating circumstances to determine situations that call for professional judgment to be considered.
• Meet customer needs, offer options, resolve problems, and follow up with customers; ensure full customer satisfaction without unnecessarily referring customers to other staff members/departments.
• Answers questions, inquiries or requests from students, parents/ guardians, other adult supporters via multiple methods of virtual and in-person contact including phone, chat, emails, office visit, appointments, and virtual meetings, regarding financial aid programs and eligibility.
• Identify and prioritize problems; perform research, offer solutions, options, and strategies. Refer to the appropriate person or department as needed, and/or arrange for required support for students. Use information systems to input data, maintain databases, perform research for projects or issues and generate reports.
• Assist area manager with student hiring and training; and may supervise student workers.
• Participate in all meetings & committees assigned, provide new ideas and support.
• Assist with staff training as requested.
• Assist other areas of the office as requested.
• Other job duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to effectively communicate complex financial aid systems in an understandable way.
• Strong ability to present clearly and effectively in front of an audience.
• Strong ability to show empathy, patience and effective listening skills.
• Demonstrated skills in critical thinking, problem solving, and time management.
• Ability to maintain both a customer-centric and goal-oriented focus.
• Ability to transition between tasks quickly.
• Ability to work with highly sensitive and protected data.
• Familiarity with or willingness to learn social media engagement strategy.

Minimum Qualifications

Preferred Qualifications

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1

Work Calendar

Fiscal

Job Category

Student Services

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$43,729

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

6

Career Stream and Level

PC2

Job Family

Financial Aid

Job Function

Student Services

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

3

Target Hire Date

4/3/2023

Expected End Date

Contact Information for Candidates

Wesley Tolliver,
wtolliver@arizona.edu

Open Date

3/7/2023

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.