Job description
Whitmoor Country Club is hiring for a Food & Beverage Manager. This position has excellent growth potential locally and throughout our network of 30 country clubs.
The Food and Beverage Manager is responsible for managing and overseeing daily Food & Beverage services throughout all dining and kitchen areas, Catering and Banquets. He/she assures that the wants and needs of the Club’s members and guests are consistently met; a clean and safe environment is maintained, and the financial goals, established standards and expectations of the Club are met.
POSITION FUNCTIONS AND DUTIES:
- Manage the food and beverage operations and ensure that the Club’s high standards of service and quality are met or exceeded.
- Ensure that Club members and guests enjoy an outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring service that is exemplary, respectful, and efficient.
- Be knowledgeable of, comply and administer the Club’s standards, policies, and regulations to encourage safe and efficient operations.
- Maintain regular and timely attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club; follow directives, welcome feedback and be receptive to feedback that may be negative or positive.
- Ensure department staffs’ maintenance of high standards of personal appearance, grooming and personal hygiene, which include wearing the proper uniform while working.
- Monitor and ensure the quality of the club’s products and services are achieved along with member and guest satisfaction.
- Assist in interviewing, hiring, supervising, and training employees. Ensure staff roles and expectations are clearly defined and employees are held accountable for their performance.
- Assist in developing and administering operating policies and procedures and direct the work of the F&B staff.
- Observe and evaluate workers and procedures in order to raise the bar on quality standards and service.
- Coordinate with other key department heads, as it relates to cooperative efforts surrounding planning, scheduling, special events, and implementation of club functions, including golf and tennis events.
- Secure and protect the club’s assets including facilities and equipment.
- Seek out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the membership.
- Ensure deadlines are met and follow through on requests/questions from members and staff, proactively seek solutions and involve staff in the decision-making process as appropriate.
- Utilize “lead by example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs, and initiatives.
- Be responsive to members’ requests and strive to find creative ways to accommodate reasonable requests.
- Coordinate with the Director of F&B, on food & beverage staff compensation, benefits, performance appraisals, disciplinary actions, and other significant personnel actions, including keeping management informed of significant changes before they occur.
- Work with the leaders in the Food & Beverage Department to plan, supervise and direct the work of all food & beverage staff, and interact with them pursuant to orientation, appraisal, discipline and/or discharge issues.
- Serve as a mentor for F&B staff. Ensure that a positive and healthy working environment exists, and that Club policies and procedures are adhered to.
- Assist in preparing the food & beverage operating budget and, after approval, manage and control the operations to attain desired results.
- Assist in ensuring appropriate controls and cost-effective procedures related to employee payroll, overtime, purchases, inventories, supplies and other necessary expenditures are in place.
- Provide proactive, accurate, timely and meaningful reports and analysis.
- Keep the Director of F&B or other department heads informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
- Attend staff meetings.
- Perform other duties as assigned by management.
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