LGC ASSURE comprises of four LGC businesses, with the common vision of “Science for a Safer World”. Individually, each business is a leader in its field; together they offer a connected series of supply chain assurance solutions across critical touchpoints. LGC ASSURE serves manufacturing, laboratory, ingredients and supplements sectors.

LGC ASSURE comprises:

AXIO, a world leader in laboratory proficiency testing

BRCGS, the operator of the world’s most rigorous third party quality & safety certification schemes

INFORMED, the number one name in nutritional supplement endorsement

Safefood 360, the developer of best in class food safety and supplier quality management software

The company is seeking a talented and passionate Food Safety Implementation Specialist

Job Purpose

Reporting to the Head of Professional & Customer Services this role will focus on helping deliver customer satisfaction across a variety of projects.

Responsible for the implementation of clients’ Food Safety & Supplier management System onto Safefood 360° platform, by building a relationship with the client, creating project plans and driving the implementation from the kick-off to the training, making clients independent in using the application post-implementation.

Key Responsibilities

The primary responsibilities of the role will be as follows:

• Learn and be proficient with the use of SF360 software.
• Collection and organisation of customer data from records and schedules.
• Interpreting the data and understanding how best to enter it into the system.
• Enter data into a prescribed database software.
• Ensure that accurate data has been entered into the database.
• Verify the entered data by reviewing, correcting, changing or deleting entered information.
• Manage the implementation projects for the assigned clients, meeting up with clients via the web weekly.
• Maintain and ensure project Smartsheets are up to date.
• Create and maintain effective project plans and drive implementation
• Manage clients' expectations, create project review meeting agenda and follow up actions report
• Assist the client during the implementation by providing best practice examples, and workarounds driving the project to meet the estimated deadline.
• Keep up to date with relevant legislation to support clients in achieving compliance.
• Reporting to Head of Professional & Customer Services on the status and progress of all assigned sites in the set-up project.
• Identify training needs by evaluating clients’ strengths and weaknesses
• Schedule & Conduct Customer training addressing clients' needs
• Create a training plan when required
• Contributing to team effort by accomplishing related results as needed.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Ensuring customer satisfaction throughout the implementation
• Validation, preparation, and assistance with importing customer data

Knowledge, Experience and Technical Skills

• Bachelor’s Degree in food technology or equivalent

• Master’s Degree in Food Science (desirable)

• At least 3 years experience of front-line food safety/ quality coordinator role in a food manufacturing environment

• Experience in developing and maintaining HACCP systems in a food business

• The ability to solve the problem is essential

• Experience in dealing with 3rd party audits and bodies and customer technical audit

• Project Management experience and ability to manage clients’ expectations

• Account & client management, specifically the ability to engage with senior members of the management team of existing clients across the globe

Person Specification

• A self-starter with the ability to perform both individually and within a team environment.

• Ability to act as both a strategic thinker and an implementer.

• Demonstrable ability to build and maintain senior relationships.

• Trusted and proactive team player, supporting team colleagues in driving a culture of continuous improvement.

• Integrity in dealing with confidential and sensitive information.

• Strong organisational, administration and time management skills.

• Articulate, excellent verbal communication and presentation skills.

• Proficient in MS Office and Powerpoints

15/12/2022