About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
Gathers and analyzes data to identify and solve problems, escalates as appropriate
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Generally interacts with internal customers/partners for functions performed and/or external customers
May provide process/policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported

High School diploma required; Undergraduate degree preferred
1+ years relevant experience
Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work successfully as a member of a team and independently
Ability to pay high attention to details
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Fraud Operations

Risk Management

Risk Management

40

2a-1030a or 3a-1130a Tues-Sat

TD Bank AMCB

Full Time

Regular

$22.00 - $32.50 hourly

United States

New Jersey, South Carolina

Greenville, Mount Laurel

Greenville Campus Building B - 200 Carolina Point Parkway, Mt Laurel - 6000 Atrium Way

New Jersey

Mount Laurel

South Carolina

Greenville

26-Jan-2023