Job description

French – Customer Service Specialist

My client, a medical technology business based in Athlone is looking to hire a customer service specialist to manage the day-to-day Customer Service activities including process of orders.

The chosen candidate will be fluent in the French Language.

Key Responsibilities (include but not limited to the following):

· Call handling

· Query and complaint management

· Liaison with warehouse / monitor delivery performance

· Backorder management

· Sales support

· Liaison with Accounts Receivable

· Price management and control

· Customer master data maintenance

· Recall support

· Ensure customer orders are processed on time and accurately.

· Ensure customer calls are handled in a timely and professional manner.

· Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.

· Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.

· Ensure all returns, credits and debits are processed on time and in line with existing procedures.

· Support pricing queries and the invoicing process as needed.

Essential Skills / Experience:

· Fluency in French and English

· Customer Service experience favourable not essential

· Relevant 3rd level qualification

· High level of accuracy

· Strong attention to detail

· Good computer skills; knowledge of Microsoft Office tools and SAP an advantage

· Excellent communication skills

· Professional telephone manner

· Strong service orientation

· Ability to build strong relationships with customers and internal colleagues

· Self Starter / ‘Can Do’ approach

· Time management & organisational skills

· Goal orientated

Job Types: Full-time, Permanent

Salary: €1.06-€1.07 per hour

Benefits:

• Gym membership

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Athlone, County Westmeath: reliably commute or plan to relocate before starting work (required)

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