Job description

• Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and payment collection, and fulfilling guest requests.
• Clean public and back office spaces including lobby, .
• Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience.
• Address and resolve guest issues and complaints.
• Handle other responsibilities as needed/directed by hotel management.

Qualifications

• A positive attitude and a commitment to working as a team to deliver excellent service.
• Flexible schedule – weekdays, weekends, and holidays (weekend/holiday availability required).
• Passionate about delivering excellent guest service in every guest interaction.
• Comfortable working as the only front desk agent on shift most of the time.
• Strong computer skills, organization skills and attention to detail.
• Ability to multitask and handle multiple responsibilities at once.
• Excellent communication skills (important both for guests and internal collaboration).
• Able to handle stressful situations and solve problems in a calm, professional manner.
• Physically able to perform all responsibilities including but not limited to standing for extended periods

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Topeka, KS 66615: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• Hotel (Preferred)

Work Location: In person

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