Job description

• Process all guest check-ins by confirming reservations, assigning a room, and issuing and activating room key.
• Process all payment types such as room charges, cash, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• To Answer, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by manager.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift

Experience:

• Hotel management: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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