Front Desk Agent
Job description
TRA’s administrative office is hiring for a full-time member of our Admin Support team! In this role you will truly be the voice of our organization: You’ll provide direct phone support to patients, providers and others throughout our TRA and Diagnostic Imaging Northwest locations. We’ll teach you everything you need to know about the organization and build you up to being a fountain of info in all things TRA! You bring us your enthusiasm, drive, and sunny patient-focused outlook! The best candidates for this role will remain curious, move successfully from one task to another, and have an excellent phone presence.
Please see additional details below as well as link to submit your application directly. We look forward to connecting with you!
About TRA Medical Imaging
TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values.
We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation.
Why Choose TRA Medical Imaging
TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities.
Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story.
Want to learn more about TRA’s commitment to patients, employees and our community? Visit https://www.tranow.com/about/careers/ and explore your future with us today!
Location: TRA Administrative Office – Downtown Tacoma
Schedule: Monday – Friday 8:30AM – 5PM (Remote work available after 90-day training period)
Pay and Benefits:
New employees to this role can expect to be offered $16.27 - $18.54 per hour based on relevant experience, skills, and abilities. Full internal Pay Range: $16.27 - $22.06 per hour.
TRA additionally offers full medical, dental and vision benefits, a robust 401K package (with an automatic employer contribution), 17 days of PTO for all new employees, 9 paid holidays, as well as a consistent compensation growth path, profit sharing, continuing education reimbursement by position, and more!
After completion of a 90-day training period, this role has the flexibility to work remotely!
Job Summary:
The Physician Administrative Support Operator team member is responsible for being at their desk and ready to handle a high volume of calls. Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions. Regularly interacts with physicians, business partners and referring provider offices; therefore personal tact, professionalism and good judgement are required. Works under the close direction of senior personnel/supervisor in the functional area.
Essential Job Functions:
- Manage multiple phone lines and direct calls using a centralized phone system.
- Check email frequently during each workday.
- Work collaboratively with teammates and other departments.
- Maintain confidentiality of all center and patient information at all times, as required by facility policy and HIPAA guidelines.
Qualifications:
Education/Work Experience
- High School Diploma or GED required.
- Medical terminology background is a bonus
- 1+ years operator or equivalent experience required.
Job Knowledge/Skills
- Handle a high volume of calls and triage appropriately.
- Demonstrate effective customer service skills and professional attitude.
- Problem solve within the scope of position responsibilities.
- Ability to learn and understand medical terminology.
- Work independently with minimal supervision.
- Demonstrate excellent verbal and written communication skills.
- Basic knowledge of MS Office.
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