Job description
Now Hiring – Front Desk Agent
Do you have a bubbly, cheerful personality? Are you looking for an opportunity to shine, and grow your career? Do you happen to also love animals? Stone Mountain Pet Lodge is now hiring a Front Desk Agent!
Agent’s Responsibilities:
- Serve as our guests’ first point of contact and manage all aspects of their accommodations
- The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business
- Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity
- Answer incoming calls, respond to voicemails and emails
- Make boarding reservations; book grooming, and training
- Schedule daycare reservations
- Manage cash, check, and credit card transactions and reporting/reconciling
- Get to know clients and their pet’s names on a regular basis
- Obtain all information related to a pet’s visit; ensure accuracy of all information
- Input all information into SMPL computer systems
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
- Must be able to stand for extended periods of time
- Must be able to lift up to 20 pounds
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