Job description

The Comfort Inn & Suites in East Greenbush, NY is currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk Associate. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation.

This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.

Responsibilities and Duties

• Enthusiastically greet and welcome every guest upon arrival and throughout stay
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
• Registers guest into the Hotel in a prompt and courteous manner
• Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay.
• Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
• Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service
• Maintains a house bank and keeps an accurate report of daily receipts and deposits
• Handle hotel emergency procedures and situations with maturity and professionalism
• Complete knowledge of all hotel rates and promotions
• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff
• Reports any maintenance, security, or safety issues to the appropriate staff
• Takes on additional duties as requested by management.

Requirements

• Knowledge of Choice Advantage is a plus
• General knowledge of front office operations at a hotel
• Computer experience
• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
• Must be able to work a flexible schedule AM/PM including weekends and holidays

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.