Overview:

The Patient Concierge (Front Desk Associate) is a key link in our relationships with our patients. The ideal candidate will have the polish and professional skills to compliment our luxury setting and contribute effectively to a preeminent patient experience - whether in person, in writing, or over the phone. The Patient Concierge will support all staff members of the clinic to help achieve our operational goals. Due to the nature of the position, the work must be completed in the clinic (not remotely).

Main responsibilities include but not be limited to:

• Welcome and make patients and prospective patients comfortable. As the first person our patients/prospective patients meet, you are the first impression of the clinic. Develop professional and personalized relationships with patients.
• Accurately book, change and cancel appointments.
• Create, maintain and file medical records
• Ensure that the coffee, tea, and water area is clean and stocked
• Ensure that the check-in and payment process is handled in accordance with company policy by processing transactions accurately
• Provide detailed descriptions of AirSculpt to all inquiring patients
• Utilize computers with skill and proficiency, while maintaining complete confidentiality in all patient matters in accordance with company policy
• Answer the phone promptly and professionally
• Handle patients' questions and concerns promptly, professionally and courteously • Maintain a clean, safe, fully-stocked and well-organized work area
• Ensure adequate stock of supplies and equipment; inform management when stock is low
• Must possess the ability to work without constant direct supervision
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of daily operation as requested by the Practice Manager
• Be on time and maintain consistent, regular attendance
• Develop and maintain expert knowledge and understanding of our facility, core values, & our surgeons' expertise
• Develop and maintain expert knowledge and understanding of surgical body sculpting & non-surgical cosmetic procedures

Desired Job Qualifications

• At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors
• Bachelors Degree
• Experience with scheduling tools (i.e. My Aesthetics Pro)
• Experience with patient charts and/or managing a complex filing system
• Experience managing a high volume of calls to include directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients/vendors and/or other tasks
• Professional demeanor and presentation
• Excellent communication skills, both verbal and written
• Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
• Impeccable organizational skills
• Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting
• Ability to self-motivate while being a team player
• Weekend availability (Saturdays and Sundays or as required)
• Bilingual preferred (English/Spanish)