Job description
WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW:
Responsible for management of all aspects of the Front Office and Valet Parking operations accordance with Resort Standards. Responsible for assisting the Director of Front Office with curating guest experiences. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.
REPORTS TO: Director of Front Office; Front Office Manager
SUPERVISES: Front Desk Agents, Bell staff, Valet and Door staff, PBX and Concierge staff.
All staff of the resort in the absence of department/division head and
Executive level management (MOD-Manager on Duty)
KEY RELATIONSHIPS:
Internal: Staff in Front Office, Bell/Door, Transportation, Concierge, Reservations, Front Office Management, Resort Assistant Managers, Sales & Catering, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering.
External: Resort guests, visitors, residents, Beach Club Members, vendors and suppliers
QUALIFICATIONS
Essential:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent resort data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
Desirable:
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