Job description
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front-end manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Responsibilities:
- Defining and implementing front desk objectives and procedures.
- Training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Inventory and ordering of market and breakfast supplies.
- Conducting monthly front desk meetings.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Responding to online reviews.
- Covering shifts as needed.
- Leading with a positive attitude and creating a fun environment.
- Other duties as requested by the general manager.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Weekend availability
Ability to commute/relocate:
- Jackson, MI 49202: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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