Overall Summary

Provide customer service to all Tri-City Health Center (TCHC) patients at the front desk. At the front desk, associates will register and confirm patient demographics in NextGen, verify current program eligibility and collect appropriate payment. Open appointment billing encounter, place with medical chart, and notify provider’s medical assistant when patient is ready to be seen. Assist patients with appointment scheduling, information requests and provide resource materials. Work flexible schedule to include evenings and weekends.

Essential Responsibilities

• Register patients for appointments by giving appropriate form, certify eligibility, and open medical encounter.

• Confirm and update patient demographics in medical information system.

• Calculate charges, collect patient payments, and balance monies with daily receipts per clinic protocol.

• Assist patients with appointment scheduling, information requests and provide resource materials.

• Demonstrate commitment to, and understanding of, TCHC’s Behaviors for Success and GUEST (Customer Service Model), by modeling customer service excellence in all internal and external relationships and in the performance of all duties and responsibilities.

• Perform phone receptionist duties as needed.

• Perform clerical tasks, to include, but not limited to maintain workstation materials and supplies, mailings, and other clerical services.

• Work flexible schedule and overtime, as necessary.

QUALIFICATIONS

Required education, experience, training

• High School Diploma or equivalent

• Minimum of three months medical office experience or similarly related experience in a customer service setting.

• Bilingual

• Proficient in Microsoft Office products including Excel, Word and Outlook

Preferred education, experience, training

• One year medical office experience

• Community or public health experience preferred

• Medical practice management program