Grand Timber Lodge is hiring a Front Desk Supervisor. This leadership position assists the Guest Services Manager and Assistant Guest Services Manager with front desk operations and the supervision, training, and development of front desk staff. Compensation for this full-time position is $25.25 to $29.63/hr DOE, and includes BGV's Total Compensation package.

SUMMARY: This position assists the Guest Services Manager and Assistant Guest Services Manager with daily operations at the Grand Timber Lodge Front Desk. In addition to performing all the duties of a Senior Front Desk Associate, this position also assists with the supervision, training, and development of front desk staff.

YOUR COMPENSATION, BENEFITS AND PERKS:

• Medical, dental and vision coverage
• Paid time off including vacation, sick leave, parental leave and paid community service
• Employer paid short term disability coverage and group life insurance
• Retirement plan
• Employee housing programs
• Twice yearly bonus
• Employee referral bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs to support physical and mental health
• Sustainability programs to support the health of the planet
• BGV’s unique fun benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and sports (including Stanley Cup Champions Colorado Avalanche!), Rockies and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, the best ski/ride/bike/hike/run/camp/concert/fishing buddies you could ever hope for, and the legendary BGV Holiday Party.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:

• Assist the Guest Services Manager with training and development, of the front desk staff, following the Results Leadership operating procedures. Provide staff with guidance and support.
• Provide staff training and ensure training is thorough and occurring on a regular basis.
• Conduct training in a manner that drives results and ensures consistent staff knowledge and performance.
• Develop and edit training materials and procedures.
• Assist with the delegation of daily work tasks and projects and check the work of all staff to ensure quality.
• Ensure staff is productive.
• Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist. Consult with department managers on issues, as needed.
• Assist with staff evaluations and coaching meetings and provide input on both. Coach employees and provide feedback on ways to improve their performances and establish goals. Follow up with employees to evaluate progress and ensure improvement.