Job description

We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

This position may require flexible scheduling availability.

Job Requirements:

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist Front Office Manager & GM in additional tasks

Job Qualifications:

• OnQ PM and Hilton brand hotel experience is required for this position
• Leadership experience is preferred, but not required.
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Must be available to work evenings and weekends.
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tulsa, OK 74132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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